Refund policy

Last updated: 5/27/26

If you are looking for our Refund Policy for Wedding or Event Flowers please refer to your Event Contract.

Flowers are a perishable item and are returnable only under the following circumstances:

• Any issues must be indicated to us upon delivery. Please leave a message on our answering service, and we will respond as soon as possible. We may require photos of the damage before issuing a replacement.
• We will replace any damaged item, which may have had its quality affected during shipping.
• Perishable items are non-refundable. If the issue cannot be resolved, an in-store credit may be available.
• Exchanges and credits can only be made if the original order is returned upon redelivery. You cannot keep the original order and expect a replacement.

À La Carte Orders

As each A La Carte order requires flowers to be specially sourced for your specific selection, these orders cannot be modified, canceled, or refunded once placed.

Pickup Orders

If you place an order for pickup and do not collect it at your selected date and time, you have until the close of business on the scheduled pickup date to claim your order. Any order not collected by the end of that business day will be considered forfeited and no refund or credit will be issued.

We process your flowers to ensure as long a vase life as possible. However, please be cognizant of the numerous variables that may affect their vase life once they have been delivered. It is the recipient’s responsibility to re-cut and water the arrangement. For more flower care tips, please click here.

We make it a point of pride to offer seasonal, more often than not, locally grown flowers. As such, the product images are suggestions of what an arrangement could look like. We reserve the right to make substitutions without prior consultation. If you require a specific product, please call and check for its availability.

Additional non-refundable items include:

• Gift cards
• Food or candy products
• “CLOSET” items (clothing, accessories, and branded items)
• Seasonal items (holiday greeting cards, gift wrap, ornaments, etc.)
• Sale or discounted items

Items that do not fall under the above categories may be returned within 7 days of purchase or exchanged within 30 days of purchase with proof of purchase. Any returned items must be returned in the same condition as they were at the time of purchase. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sloan@botanflowers.com.

Only regular priced items may be refunded. Unfortunately, we cannot refund sale or discounted items.

We do not accept returns of any kind through a mail carrier or delivery service.

As of March 1, 2022, Shopify does not refund its"Shopify Payments and Currency Conversion fee" on refunded orders, regardless of the reason for the refund. As such, any and all refunds will have a 4% fee withheld from any credit refunded to the customer regardless of the reason for the refund.

To start a return or if you have any questions, you can contact us at sloan@botanflowers.com.